Privacy Notice<\/strong><\/h2>\nLast Updated September 2021<\/em><\/p>\nSign Language Interactions\u00a0<\/strong> (\u201cSLi\u201d or \u201cwe\u201c) is\u00a0committed to protecting and respecting your privacy. This Privacy Notice (\u201cPrivacy Notice\u201d) explains how we collect and use information about you and your use of our websites, applications, products and services. This Privacy Notice\u00a0applies to any personal information you or any entity on your behalf provides to us, or that we collect through your use our websites, applications, products and services (collectively the \u201cServices\u201d). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.<\/p>\nPersonal Information We May Collect From You<\/strong><\/h3>\n\n\n\nDescription of Product, Service, or Process<\/strong><\/td>\nWebsite Operations and Digital Marketing<\/td>\n<\/tr>\n | \nCategories of Personal Information\u00a0<\/strong><\/td>\n– Personal Identifiers \n– Internet Data \n– Geolocation Data<\/td>\n<\/tr>\n | \nCategory of Data Subjects<\/strong><\/td>\nThe personal information is collected from visitors of the organisation’s websites.<\/td>\n<\/tr>\n | \nPurpose of Processing<\/strong><\/td>\nThe information is collected in order to operate the organisation’s websites.<\/td>\n<\/tr>\n | \nBusiness Purpose(s) for Using Personal Information<\/strong><\/td>\n– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments;; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider. \n– Debugging to identify and repair errors that impair existing intended functionality.<\/td>\n<\/tr>\n | \nCommercial Purpose for Using Personal Information<\/strong><\/td>\nThe information is collected to operate the organisation’s website and improve the visitor’s user experience.<\/td>\n<\/tr>\n | \nLegal Basis for Processing<\/strong><\/td>\n– Data subjects may provide their information to SLi\u2019s websites to sign up for SLi\u2019s services.<\/p>\n – Visitors to the website consent to the use of marketing technology such as cookies and can manage their cookies.<\/td>\n<\/tr>\n | \nSources from Which SLi Collects Information<\/strong><\/td>\nThe information is collected from the visitor when they visit the organisation’s websites.<\/td>\n<\/tr>\n | \nCategories of third Parties to Whom SLi Sells Personal Information<\/strong><\/td>\nInformation is not sold.<\/td>\n<\/tr>\n | \nCategories of third Parties with Whom SLi Discloses Personal Information for a Business Purpose<\/strong><\/td>\nThe information is shared with the organisation’s cloud storage providers, web analytics providers, scheduling software, email distributors, customer relationship management tools, and website SaaS providers.<\/td>\n<\/tr>\n | \nWhether the Personal Information is Transferred Internationally<\/strong><\/td>\nThe information is generated from the country in which the visitor is located.<\/td>\n<\/tr>\n | \nRetention Period<\/strong><\/td>\nThe personal information is retained as set forth in the organisation’s data retention policies.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n <\/p>\n \n\n\nDescription of Product, Service, or Process<\/strong><\/td>\nSLi\u2019s Products and Services<\/td>\n<\/tr>\n | \nCategories of Personal Information\u00a0<\/strong><\/td>\n– Personal Identifiers \n– Protected Class Information \n– Internet Data \n– Commercial Information (This is limited to occasions where end users provide this information to a customer organisation during an interpreted conversation.\u00a0 Company does not ask for this information during service calls.)<\/td>\n<\/tr>\n | \nCategory of Data Subjects<\/strong><\/td>\nThe personal information is collected from the organisation’s service users.<\/td>\n<\/tr>\n | \nPurpose of Processing<\/strong><\/td>\nThe personal information is collected to provide service users with interpretation services.<\/td>\n<\/tr>\n | \nBusiness Purpose(s) for Using Personal Information<\/strong><\/td>\n– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider. \n– Auditing related to a current interaction with the consumer and concurrent transactions.<\/td>\n<\/tr>\n | \nCommercial Purpose for Using Personal Information<\/strong><\/td>\nThe organisation uses the information to provide the service user with products, improve the service users’ user experience, ensure the functionality and security of its products, and investigate, prevent, or act on any activities or violations of the organisation’s service and product agreements.<\/td>\n<\/tr>\n | \nLegal Basis for Processing<\/strong><\/td>\n– There is a legitimate business interest in handling the information. \n– There is a contractual reason for processing this data that is entered into between data subjects and SLi<\/td>\n<\/tr>\n | \nSources from Which SLi Collects Information<\/strong><\/td>\nThe personal information is collected from the organisation’s service users.<\/td>\n<\/tr>\n | \nCategories of third Parties to Whom SLi Sells Personal Information<\/strong><\/td>\nInformation is not sold.<\/td>\n<\/tr>\n | \nCategories of third Parties with Whom SLi Discloses Personal Information for a Business Purpose<\/strong><\/td>\nThe organisation shares the information with its service providers (payment processors, internet infrastructure providers, cloud storage providers, marketing partners, customer service providers, contractors, and shipping providers), its subsidiaries, its parent companies, and government\/regulatory agencies.<\/td>\n<\/tr>\n | \nWhether the Personal Information is Transferred Internationally<\/strong><\/td>\nInformation is gathered and processed within the country where the service user is located.<\/td>\n<\/tr>\n | \nRetention Period<\/strong><\/td>\nThe retention period is set by the duration of the contract with the customer on behalf of the service user.<\/p>\n In direct contracts with service users, we delete information within 6 months of terminating the relationship with the service user.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n <\/p>\n \n\n\nDescription of Product, Service, or Process<\/strong><\/td>\nRelay Services<\/td>\n<\/tr>\n | \nCategories of Personal Information\u00a0<\/strong><\/td>\n– Personal Identifiers \n– Protected Class Information \n– Commercial Information \n– Geolocation Data \n– Internet Data \n– Audio Data<\/td>\n<\/tr>\n | \nCategory of Data Subjects<\/strong><\/td>\nThe personal information is collected from assisted users and hearing users of the organisation’s relay services.<\/td>\n<\/tr>\n | \nPurpose of Processing<\/strong><\/td>\nThe information is collected to provide the assisted users and hearing users with relay services.<\/td>\n<\/tr>\n | \nBusiness Purpose(s) for Using Personal Information<\/strong><\/td>\n– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments; providing analytic services; or providing similar services on behalf of the business or service provider. \n– Auditing related to a current interaction with the consumer and concurrent transactions. \n– Undertaking activities to verify or maintain the quality or safety of a service or device that is owned or manufactured by the business. \n– Debugging to identify and repair errors that impair existing intended functionality. \n– Undertaking internal research for technological development and demonstration.<\/td>\n<\/tr>\n | \nCommercial Purpose for Using Personal Information<\/strong><\/td>\nThe organisation uses the information to provide assisted users and hearing users with relay services, improve the user experience, ensure the functionality and security of its services, and investigate, prevent, or act on any illegal activities or violations of the organisation’s service and product agreements. The organisation also collects the information to comply with the Federal Communications Commission’s reporting requirements.<\/td>\n<\/tr>\n | \nLegal Basis for Processing<\/strong><\/td>\n– There is a legitimate business interest in handling the information. \n– There is a legal obligation to handle the personal information.<\/td>\n<\/tr>\n | \nSources from Which SLi Collects Information<\/strong><\/td>\nThe personal information is collected from assisted and hearing users of the relay services.<\/td>\n<\/tr>\n | \nCategories of third Parties to Whom SLi Sells Personal Information<\/strong><\/td>\nInformation is not sold.<\/td>\n<\/tr>\n | \nCategories of third Parties with Whom SLi Discloses Personal Information for a Business Purpose<\/strong><\/td>\nThe organisation shares the information with service providers (cloud storage providers, marketing partners, service user service providers, and internet service providers) and government and regulatory agencies.<\/td>\n<\/tr>\n | \nWhether the Personal Information is Transferred Internationally<\/strong><\/td>\nThe personal information is generated from the country in which the assisted user and hearing user are located.<\/td>\n<\/tr>\n | \nRetention Period<\/strong><\/td>\nThe personal information is retained as set forth in the organisation’s data retention policies.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n <\/p>\n \n\n\n \n<\/strong>Description of Product, Service, or Process<\/strong><\/td>\nEmployee Data<\/td>\n<\/tr>\n | \nCategories of Personal Information\u00a0<\/strong><\/td>\n– Personal Identifiers \n– Protected Class Information \n– Professional Employment Information \n– Commercial Information<\/td>\n<\/tr>\n | \nCategory of Data Subjects<\/strong><\/td>\n | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |