For Public Sector/Authorities

Information for Public Authorities and front line staff

Sign-Language-InteractionsWhy is the contactScotland-BSL service important?

  • contactScotland-BSL is Scotland wide/cross-service and brought to you by Sign Language Interactions powered by interpreternow.
  •  With 1 in 6 of the population being deaf, we provide an easy and flexible way of interacting with deaf BSL users who use and access your services. Deaf people can contact you and of course you can contact deaf people.
  • contactSCOTLAND-BSL aims to connect deaf BSL users throughout Scotland through our dedicated team of interpreters, with all of Scotland’s public authorities.

Call 0131 510 4555 to connect to the online interpreter – using your usual phone


Public service workers

Find out how simple it is to use the service

Click here


Who is contactSCOTLAND-BSL?

contactSCOTLAND-BSL using InterpreterNow is a Video Remote Interpreting Service (VRS) providing online communication support for deaf people.

contactSCOTLAND-BSL is a Scottish Government initiative, overseen and directed by a board of Scottish public authorities.  The service is delivered by Sign Language Interactions, using interpreternow technology to make the dream of a National video remote interpreting service a reality.

InterpreterNow uses the very latest technology to provide communication support for all deaf people.

contactSCOTLAND-BSL uses interpreters from all around Scotland, and every one of them is experienced and fully qualified.

How does it work?

It’s amazingly simple to set up and use. There is no need for any specialist equipment.

For Deaf BSL users contactSCOTLAND-BSL can be accessed from any PC or Mac which has a webcam, and any tablet or Smartphone which runs on Android or Apple software. They’ll work anywhere so long at they’re connected to the internet and have a webcam.

To connect to an online interpreter, the BSL user will click the InterpreterNow icon and follow the on-screen options. In a short while the interpreter will appear on your screen and the BSL user will appear on theirs.

Public services just have to use their existing phone to access the service – more <<<





 For answers to any questions you may have – visit our FAQs page


” contactSCOTLAND is a new cutting edge programme, funded by the Scottish Government. Deaf people now have equivalent access to telephony services as hearing people.

It is unique in the UK as it is the first nationally funded public sector Video Relay Service pilot for public services.”


“The online BSL service is a practical and innovative example of specific action being taken towards implementing Scotland’s Digital Public Services Strategy which is a key priority of Programme for Government 2014-15.”

Scottish Government
contactSCOTLAND Implementation group
“ My wife and l are profoundly Deaf and use British Sign Language to communicate.  It can be really difficult and frustrating to communicate with doctors, police officers and workmen from the council that come to carry out repairs in our home.

Recently l took seriously ill and contacted NHS 24 through the online BSL interpreter service.  The online interpreter assisted me throughout the call and later when l received treatment at the hospital, the doctors said the treatment saved my life.  Being able to use contactSCOTLAND is amazing – it means my wife and l can understand what is being said, which makes us feel much more confident. This is a great service which Deaf people can use when they need it, no matter where they live in Scotland”

Watch Andrew’s testimonial in BSL here <<<

Andrew McCafferty
Service user