Frequently asked questions

Most common questions asked

BSL

Contact Scotland BSL is a video relay service, providing instant British Sign Language (BSL) video interpreting for all calls to Scotland.

Contact Scotland BSL is funded by The Scottish Government to enable full access to make phone calls 24 hours, 7 days a week in British Sign Language.

Primarily, for any Deaf person to make free calls to any Scottish services. They can also call family, friends, businesses, or services anywhere in the UK. Services etc, can also call back the Deaf person if Deaf person is registered with Contact Scotland BSL.

If you are a Deaf, you can use Contact Scotland BSL on a computer, smartphone or tablet.

If you are using a PC or Mac, you can visit Contact Scotland BSL web through our website: service.signvideo.uk/contactscotland or you can download our free Contact Scotland BSL app via smartphone or tablet.

How can I give feedback?

We welcome feedback on our service to help us continually improve what we do. You can visit our Facebook page and leave a comment, or upload a text document or BSL video, letting us know what you think.

We also welcome feedback in other ways, feel free to contact us by:

  • Email: you can send an email to info@contactscotland-bsl.org
  • In person: you can make an appointment at our office. We can also arrange to come and meet you if possible.
  • Call-back: you can ask for a call-back from a Supervisor or Manager

If you are unhappy with the level of service, we provide a thorough complaints procedure. Please visit: www.signlanguageinteractions.com/complaints-and-feedback for the full procedure.

Yes, you can. When you are connected to an interpreter, you may request to switch to another interpreter if they are available.

You will need a good internet connection to use Contact Scotland BSL, either WiFi or a 3G, 4G or 5G connection. The better connection is, the better quality your call will be. If you plan to use 3G, 4G, 5G, it will use approximately the same amount of data as FaceTime or Skype.

You can either make a call on the website or download an app. You can register or make call anonymously through Contact Scotland BSL Web. To register means you can get a call-back from anyone.

Did you lose the welcome email with your password? You can visit http://contact Scotland-bsl.org/password and insert your username or email address before getting a new password.

If you want to receive a call-back or a BSL video message via SignMail™ from your callers, then it is ideal to register.

To cancel your account please send an email to help@contactscotland-bsl.org asking us to delete you’r username. This must be from your registered email address so we can confirm this is you cancelling.

If you want to use Contact Scotland BSL again, you will have to start a new registration process.

You can click on Customer Service button in the app, or use BSL Chat on our website for face-to-face support.

A feature for registered users only where they can access their messages left by the hearing callers who tried to reach them. Also, any Deaf registered user can leave a message to another Deaf registered user via SignMail.

Any other questions?
BSL chat with Customer Service