Frequently asked questions
Most common questions asked
What is Contact Scotland BSL?
Contact Scotland BSL is a video relay service, providing instant British Sign Language (BSL) video interpreting for all calls to Scotland.
Contact Scotland BSL is funded by The Scottish Government to enable full access to make phone calls 24 hours, 7 days a week in British Sign Language.
Who is it for?
Primarily, for any Deaf person to make free calls to any Scottish services. They can also call family, friends, businesses, or services anywhere in the UK. Services etc, can also call back the Deaf person if Deaf person is registered with Contact Scotland BSL.
How do I use this service?
If you are a Deaf, you can use Contact Scotland BSL on a computer, smartphone or tablet.
If you are using a PC or Mac, you can visit Contact Scotland BSL web through our website: service.signvideo.uk/contactscotland or you can download our free Contact Scotland BSL app via smartphone or tablet.
How can I give feedback?
We welcome feedback on our service to help us continually improve what we do. You can visit our Facebook page and leave a comment, or upload a text document or BSL video, letting us know what you think.
We also welcome feedback in other ways, feel free to contact us by:
- Email: you can send an email to email@example.com
- In person: you can make an appointment at our office. We can also arrange to come and meet you if possible.
- Call-back: you can ask for a call-back from a Supervisor or Manager
How can I make a complaint?
If you are unhappy with the level of service, we provide a thorough complaints procedure. Please visit: www.signlanguageinteractions.com/complaints-and-feedback for the full procedure.
Can I ask for a different interpreter?
Yes, you can. When you are connected to an interpreter, you may request to switch to another interpreter if they are available.
What connection do I need?
You will need a good internet connection to use Contact Scotland BSL, either WiFi or a 3G, 4G or 5G connection. The better connection is, the better quality your call will be. If you plan to use 3G, 4G, 5G, it will use approximately the same amount of data as FaceTime or Skype.
How can I make a call?
You can either make a call on the website or download an app. You can register or make call anonymously through Contact Scotland BSL Web. To register means you can get a call-back from anyone.
Forgot your password?
Did you lose the welcome email with your password? You can visit Forgot Password and insert your username or email address before getting a new password.
Should I register?
If you want to receive a call-back or a BSL video message via SignMail™ from your callers, then it is ideal to register.
How to delete my account?
To cancel your account please send an email to firstname.lastname@example.org asking us to delete you’r username. This must be from your registered email address so we can confirm this is you cancelling.
If you want to use Contact Scotland BSL again, you will have to start a new registration process.
How can I use Customer Service and IT support?
You can click on Customer Service button in the app, or use BSL Chat on our website for face-to-face support.
What is SignMail™?
A feature for registered users only where they can access their messages left by the hearing callers who tried to reach them. Also, any Deaf registered user can leave a message to another Deaf registered user via SignMail.