Privacy Notice

Last updated: January 2019

Privacy Notice

Contact Scotland BSL is a Scottish Government funded service which enables Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies, third sector services, the private sector and family and friends, hereafter referred to as ‘’services and family and friends’’. The service is provided by Sign Language Interactions (SLi) on behalf of the Scottish Government and it offers BSL users the means to communicate in real-time, with services and family and friends, via video call and a BSL/English interpreter. The BSL user contacts the service through a mobile device such as a smartphone or tablet or desktop computer and signs via the camera to the online BSL/English interpreter, who in turn calls (telephones) the services or family or friends and relays the call between the two. Services or family or friends can also phone the BSL user via the BSL/English interpreter.

The service is accessed through the website or users can register for the free Contact Scotland BSL app to use on their phone.


Use of cookies – uses ‘cookies’ to collect information about how users browse the website. Cookies are used to measure how you use the website so it can be updated and improved, based on your needs. cookies are not used to identify you personally. Find out more about how to manage cookies.

Who we share your data with and how long we retain your data

You can contact the service by email, text/SMS, web chat, zoom and glide, or use the ‘contact us’ form or upload a BSL video on the ‘contact us’ page. Your name, email address, phone number, web chat and/or message will be kept for 3 months and then automatically deleted. Glide messages are deleted after 1 month. Zoom calls are not recorded. SLI do not share this information.

For users that register for the Contact Scotland BSL app, the personal information provided in their user profile (First and Second name, Local Authority, Extension number) will be stored. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

The only data that must be kept is your email address, so that you can obtain a new password.

Cancel app registration

To cancel your app registration just send an email to info@contactscotland-bsl asking us to delete your username. We will need your email address and/or username, first and second name. You will have to email us from the ‘registered’ email address so we know it is you that’s asking. Your username/email address and name will be deleted. If you want to use the Contact Scotland BSL app again you will have start a new registration process.

What rights you have over your data

If you register for the Contact Scotland BSL app or have completed a ‘Contact Us’ form, you can request to receive an exported file of the personal data held about you, including any data you have provided. You can also request that any personal data held about you is erased.

If you would like to access the personal data held about you, you can make a subject access request (SAR) in writing, via an online form, by email or via official Scottish Government social media channels, along with proof of identification.

Requests made on behalf of other people 

Requests made by a third party on behalf of another person will be considered, where the appropriate consent or power of attorney authority can be obtained. We will contact the third party to obtain consent or refuse the request where this cannot be obtained.

Embedded content from other websites

This privacy notice does not cover other websites whose links or embedded content (e.g. videos, images, articles, etc.) may appear on Embedded content from other websites behave in the exact same way as if the visitor has visited the other website. They will be covered by their own privacy policies. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Responding to a request 

We will respond to a request as soon as possible, currently within one calendar month, as stated in the UK General Data Protection Regulation (down from the former limit of 40 days). You can contact:

If you are unsatisfied with the outcome of your enquiry or complaint please contact the Information Commissioner’s Office (ICO):

The Information Commissioner
Wycliffe House
Water Lane
Telephone: 08456 30 60 60
You can also report any concerns

Users can make any enquiries or complaints about this privacy notice to the Scottish Government in writing, by e-mail or, if preferred e-mail and attach a video clip in BSL to “the Central Enquiry Unit – please mark it for the attention of the “Support for AAC and sensory loss team”.