Making your services accessible

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contactSCOTLAND-BSL is Scotland’s first and unique Government funded VRS (Video Relay Service) that enables Deaf British Sign Language (BSL) users access to civil and civic life.

Provision of a video relay service assists public services meet their legal obligations in relation to the:

  • Human Rights Act 1998, Equality Act 2010
  • Patient Rights (Scotland) Act 2011
  • British Sign Language (Scotland) Act 2015.

Public and Third Sector services will also be able to use contactSCOTLAND-BSL to contact a Deaf BSL user. While the contactSCOTLAND-BSL service will not remove the need for face-to-face interpreting provision, it will increase telephone accessibility between BSL users and service providers.

A number of those holding public positions, civil servants and third sector organisations have already included contactSCOTLAND-BSL as a means for Deaf BSL users to reach them in an inclusive, equitable and accessible way.

We have given instructions on how easily you can include and encourage BSL users to interact with you by using our logo in your email signature and/or your website ‘contact us’ page

More information here <<<