What is and why is contactScotland-BSL service important?

  • contactSCOTLAND-BSL is a Scottish Government service that connects deaf BSL users throughout Scotland through an online BSL interpreting video relay service (VRS) with all of Scotland’s public authorities and voluntary organisations (Third Sector) and now beyond.
  • VRS for all – from March 2019 contactSCOTLAND-BSL now provides VRS For All. This now means that Deaf BSL users can contact any service that relies on telephone contact with their service users or customers. This includes public, third and private sectors within Scotland.
  • With 1 in 6 of the population being deaf, we provide an easy and flexible way of interacting with deaf BSL users who use and access your services. Deaf people can contact you and of course you can contact deaf people.
  • contactSCOTLAND-BSL is Scotland wide/cross-service and brought to you by Sign Language Interactions.

Have a look at our online presentation – highlighting the key aspects of our services.

More videos can be viewed here >> click here <<


About Sign Language Interactions (SLi)

Sign Language Interactions has been behind the development and forefront of both video relay services (VRS) and video remote interpreting (VRI) for over 20 years.

From being involved in running the first video platforms using ISDN lines in the 1990s through to the pilot VRS service with NHS 24 and ultimately what became contactSCOTLAND-BSL.

Working with the Scottish Government, we have pushed access through video relay services to include Deafblind BSL users who normally would be excluded form this empowering technology.

In addition to providing the basic – call in/call out facility, we have ‘upped’ the simple requirements of just being able to make a call to include developments such as:
– Simple 3-step registration process for using the app
– PC/laptop access with no need for registration
– BSL users group
– Unique extension numbers
– Automatic call back facility
– ‘Contact us’ buttons (for email signatures etc)
– Messaging service
– Creating access for Deafblind BSL users (via braille readers or using residual sight)
– BSL/English interpreter training/awareness raising sessions