About Us

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The Sign Solutions team are committed to providing access, which combats inequality. This is something we strive to achieve inhouse and externally through our attitude, commitment and vital work.

We provide an innovative video interpreting service for Deaf and Deafblind British Sign Language users, ensuring they can access all services in their first language.

History of Contact Scotland

 The history of Contact Scotland from 1998 to the present day.

1998

Scottish Office

Fund Scotland’s first pilot BSL video interpreting service.

1998

2012

NHS 24

Pilot BSL video interpreting relay service.

2012

2015

Scottish Government Health & Social care

Directorate fund and support the evolution of the NHS 24 pilot into a BSL video interpreting service for all Scottish public bodies and Third sector organisations in early 2016.

2015

2016

Contact Scotland BSL

Is tendered and officially launched on 5 October 2016.

2016

2017

Contact Scotland BSL

Appoints Community Liaison team to promote and support the use of Contact Scotland BSL.

2017

2018

Deaf & Deafblind BSL users

Are able to access Contact Scotland BSL app and web, using a Braille display feature.

2018

2019

Contact Scotland BSL

Expands to 24/7 operating hours and provide flexible access to calls anywhere, anyone, anytime.

2019

2021

Contact Scotland BSL

Tender re-awarded to SLI. Brand re-launch of new app, website and logo.

2021

2025

Contact Scotland BSL

Tender awarded to Sign Solutions for VRS and VRI. Launch of new app and website and pilots of VRI to follow.

2025